Returns & Refunds
Thank you for shopping with Veranzo. We hope you love your purchase.
However, if for any reason you are not completely satisfied, you may request a return within 14 days of delivery.
Returning your order is simple and can be initiated by contacting our support team at veranzostore@gmail.com.
RETURN PERIOD — 14-DAY MONEY-BACK GUARANTEE
We offer a 14-day return period starting from the day your package is delivered.
To be eligible, your return shipment must be sent back within these 14 days.
Our 14-day money-back guarantee applies to all eligible items that meet the return conditions listed below.
RETURN CONDITIONS
Due to the nature of beauty and cosmetic products, all returned items must meet the following conditions:
✔ Unopened, unused, and in original packaging
✔ Seals, hygiene stickers, and protective films must remain intact
✔ Items must be in resaleable condition
Shipping costs are non-refundable.
We do not offer direct exchanges. If you wish to receive another item, you may return your order for a refund and place a new order separately.
NON-RETURNABLE ITEMS
For safety and hygiene reasons, we cannot accept returns for:
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Any item that has been opened, swatched, tested, or used
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Products with broken hygiene seals or missing packaging
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Skincare or cosmetic items that show signs of handling
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Items returned past the 14-day period
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Final sale items (clearly marked on the product page)
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Items sent back without prior approval from customer support
Any product returned worn, used, or damaged — without prior disclosure — will be rejected, with the return voided.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately at veranzostore@gmail.com with clear photos of:
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The product
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The packaging
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The issue
Our team will assess the situation and provide the best possible solution — either a replacement or a refund, depending on availability.
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer.
Costs vary depending on your courier and country of return.
Please note:
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We do not cover customs fees, duties, or import taxes for returned parcels.
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You must keep your proof of shipment and tracking number until your return is fully processed.
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We cannot assist with return issues if no tracking or proof of shipment is provided.
REFUNDS
Refund to Original Payment Method
If approved, your refund will be processed to your original payment method.
Refund timing:
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Return processing time: Up to 10 working days after your package is received
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Bank processing time: Up to 3–7 business days depending on your bank
Once your refund is issued, you will receive an email notification.
RETURN PROCESSING TIME
Once you notify us of your intention to return a product, our team will begin processing your request.
After your return arrives at our warehouse or designated return facility, we process it within 10 working days.
Tracking information will show when your package is delivered — the 10-day processing window begins from that date.
After your refund is complete, you will receive a confirmation email.
HOW TO START A RETURN
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Email us at veranzostore@gmail.com with your order number
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Tell us which items you want to return and why
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We will provide return instructions
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Ship your items using a trackable service
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Keep your receipt and tracking number until the refund is processed
CONTACT US
If you have any questions or need further assistance, our customer care team is always here to help.